PRESS RELEASE: Dash Platform Selected by Canlan Ice Sports Corp. as Its CRM Software Solution to Manage Its 20 Recreational Facilities Across North America
Dash to create new UI platform tailored to further enhance the unique and exceptional experience that Canlan provides to its customers
June 19, 2018
Bellevue, Wash. – Dash Platform announces it has been selected by Canlan Ice Sports Corp., the largest owner, and operator of recreational ice and sports facilities in North America to implement an all-in-one customer relationship management (CRM) solution to effectively manage operations, streamline revenue, communicate with customers, and maximize efficiencies. In addition, Dash Platform will work with Canlan to design and implement a new customer experience management (CXM) platform that will offer a new and unique experience for their customers.
“Dash Platform will essentially serve as the backbone for Canlan Ice Sports to enable its operations to run smoothly,” said Tim Bauman, CEO of Dash Platform. “With robust data analytics and reporting tools, Dash can provide operational efficiencies and drive revenue growth by focusing on program metrics and the use of SEO tools.”
Canlan Ice Sports operates 20 facilities in Canada and the US, including 57 ice surfaces and 20 court and turf surfaces. The company has extensive programming serving more than 150,000 hockey players and athletes including adult and youth hockey leagues, a popular 3on3 youth hockey league, hockey and skating academies, hockey and sports camps and a successful tournament program.
“Our commitment to our customers and to making sure their needs are taken care of, is our top priority and the key to our success,” said Joey St-Aubin, President & CEO of Canlan Ice Sports. “That means we need to pay attention to all the fine details and facilitate a smooth and simple customer experience from the time they first register for one of our programs online or in person, to their experience while they are in our facilities, to well after they leave and tell their friends about us.”
“We are excited to start designing a new user interface for Dash Platform to deliver on Canlan’s very high expectations for customer service,” said Tim Bauman. “Our new CXM platform will be tailored to the Canlan customer and offer a superior experience from start to finish.” Dash’s cloud-based platform is easy to use and optimized to provide a seamless experience on all devices, including mobile, tablet and desktop environments.
About Dash Platform ( www.dashplatform.com )
Based in Bellevue, Wash., Dash Platform is the industry leader in sports facility management software platforms that enhance the customer experience and simplify complex facility management. Dash Platform provides an all-in-one solution including, program, class and league management, scheduling, point of sale (POS) payment and processing, and decision-support analytics to help advise, drive, and manage the customer experience. Since it was founded in 2001, Dash Platform has grown into a leading software management solution for sports facilities, non-profits, and parks and recreation organizations around the country.
About Canlan Ice Sports ( www.icesports.com )
Canlan Ice Sports Corp is headquartered in Toronto and Vancouver and is the North American leader in the development, operation and ownership of multi-purpose recreation and entertainment facilities. Canlan is the largest private sector owner and operator of recreational ice sports facilities in North America and currently own and/or manage 20 facilities in Canada and the United States with 77 surfaces including ice rinks and indoor court surfaces and turf fields. The company is listed on the Toronto Stock Exchange. (TSE:ICE)
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Contact Information
DASH Platform | www.dashplatform.com | timbauman@dashplatform.com
Tim Bauman | 206-849-7180
Press Release: Boys & Girls Clubs of King County Selects Dash as its Member Management Software
Partnership will help effectively manage programs for over 26,000 kids and teens
June 19, 2018
Bellevue, Wash. – Boys & Girls Clubs of King County (BGCKC) has a lofty goal: create great futures for more than 26,000 children and teens each year at their 29 locations and through programming in King County for kids to learn, create and achieve their best in academics, athletics and more. Dash announced today its software solution is now live at all the BGCKC locations. The organization will use Dash to more effectively manage operations and programming, member management, registration, and detailed demographic reporting.
“We’re excited to partner with Boys & Girls Clubs of King County and help them improve their business and achieve their mission as a leading advocate for children in the Seattle area,” said Tim Bauman, CEO of Dash.
“We have a long history of impacting the lives of kids in many ways including boosting academic success, encouraging good character and citizenship and promoting healthy lifestyles,” said Lisa Chin, President and CEO, Boys & Girls Clubs of King County. “As we continue to innovate, offer new programming and benefit more kids and families, it’s critical to have a software program that allows our families to sign-up for programs, smoothly manages operations and logistics, and offers robust reporting to evaluate our performance.”
BGCKC is a complex organization with dozens of locations spread across a vast area. The organization offers a wide variety of programs including athletics, pre-school/pre-K, child care, before-and-after school programs, and teen programs — some require pre-registration while others offer drop-in privileges. Dash designed a comprehensive solution that streamlines complex functions including registration, scheduling, payments and communications to create a positive customer experience.
“Customers want smooth. They expect easy, online registration and payment and they want to be able to do it on their mobile devices,” said Bauman. “Dash allows customers to use all of their devices to easily access information, manage their accounts, sign online waivers, search for programs, register and pay – all with a few easy clicks.”
Enabling customers to manage their accounts and conduct transactions online saves staff time and allows the organization to more efficiently manage its resources. While a smooth customer experience is vital, a comprehensive recreation management solution is the backbone of successful operations.
Dash’s all-in-one solution offers important features to effectively manage operations, communicate with customers and maximize efficiencies, including:
· Program Management – secured, gated content that can be viewed on phones, tablets and desktops with staff access and privileges based on assigned user roles. Childcare check in approved by Washington State Department of Early Learning.
· Membership Management – as a membership organization, BGCKC can easily manage individual, family and group memberships and track attendance, as necessary.
· Participant and parent communication – allows timely, automated reminders, emails and text messages and ability for activities to be imported directly into the customer’s calendar program.
· Customizable registration and demographic reporting – more than 80 standard and custom reports allows a deep dive into the financials and operations to track program performance, efficiencies, staffing and more. Data is now available to the executive team in real time which will allow for improved staffing and more efficient budgeting.
· Scholarship Management – A robust system for creating, tracking, and applying the myriad scholarship funds BGCKC processes every year. Families will now be able to apply for scholarships online and then once approved can use those scholarship funds when registering online.
About Dash
Based in Bellevue, Wash., Dash is part of the Arena Sports family of companies that includes five Arena Sports locations, Magnuson Athletic Club, Issaquah Fitness, and Lil’ Kickers, a nationally franchised child development program that uses soccer as a vehicle for kids to tackle important developmental milestones. Founded in Seattle more than 25 years ago, Arena Sports has grown to the largest indoor commercial recreation company in Washington state. As the company grew and diversified, so did its need for a comprehensive sports and recreation management software solution. When it couldn’t find an all-in-one solution to meet its needs, they invented one — and Dash was born. Since that time, Dash has grown into a leading software management solution for commercial, government, and not-for-profit organizations around the country.
About Boys & Girls Clubs of King County
Boys & Girls Clubs of King County’s mission is to inspire and enable all young people, especially those who need us most, to realize their full potential as productive, responsible, and caring citizens. Boys & Girls Clubs provide a safe, affordable, and fun place for kids and teens during critical out-of-school time. They offer life-changing programs and services to youth throughout the greater Seattle area. Learn more at positiveplace.org.
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Contact Information
DASH Platform | www.dashplatform.com | info@dashplatform.com
Monica Shumate
mshumate@am.systems
