Reopen Features For Dash Platform Customers

Resource Guide


Drag & Drop Calendar


Event Details


Booking Events


League Scheduler


Reminder Emails

Disabling and re-enabling 

Event settings


Broadcast Emails


How to Email Tagged Customers 

Create Tags

Apply Tags to Customers

    1. Navigate to the Customer Search and Email Report

Emailed Tagged Customers

    1. Navigate to the Customer Search and Email Report


How to Email a Season


How to Email a Group

Send a message from the vertical ellipsis 

Payment Schedules

Disabling and re-enabling collections

Adjust payment dates before re-enabling


Mass Edit Payment Dates

If you need help adding time onto existing memberships please email We’ll need to know the number of <months> to move all past due and upcoming payment schedule dates from <date> forward.


Membership and Pass Expiration Dates

Edit Membership Expiration

The User needs Membership Management authorization


Mass Membership Expiration 

If you need help adding time onto existing memberships please email We’ll need to know the number of <days> to extend all current memberships.


Edit Pass Expiration

The User needs Pass Management authorization


Mass Update Pass Expiration

If you need help adding time onto existing passes please email We’ll need to know the number of <days> to extend any passes that expired since <date>.


Employee Management

Inactivating and reactivating employees


Basic User Training

Thinkific Customer Service Courses


Solutions for Customers

Camp Programming

Thinkific Camp Course


Payment Plans


Gift Cards 





Planning Notes

The Rinks Steps for Payment Plans

Set new collection dates for all existing payment schedules

Edit dates on payment plans so future registrations will be charged properly

Pull a payment schedule report for reference

Edit all existing individual payment schedules on invoices with the new dates


When ALL payment schedules at all facilities have been updated, I will flip the switch

Customer Support Meeting 4/16

Resource Guide Topics:

  • Rescheduling programs 
    • drag & drop
    • delete and schedule again with new start dates
    • FR mass unpublish (for future closures)
    • FR get schedules back into the league scheduler
    • FR Classes moved X weeks
  • FR Booking Delete events via mass edit checkbox
  • Communication
    • How to tag customers
    • How to email a group
  • Turning reminders off/on again
  • Payment Schedules
    • How to turn off or delete dates
    • Warning that it will start auto-billing the next morning
      • Suggestion: modal pop-up and acknowledgment
    • FR Mass editing the dates
  • Payment Plans
  • Memberships
    • Extending (ROOT TOOL NOW)
    • Auto-renew on
  • Passes
    • Extending (NEED ROOT TOOL?)
  • Refunds and Account Credits
  • Gift Cards
  • Use waitlist or instead of charging
  • Tasks as cleanliness checklist? – Custom dev
    • Custom form
    • Groundhog day functionality
    • Log
    • Google Doc template
  • Employee Management
    • Inactivating
    • Reactivating
    • New Hires
  • New hire training for Dash – Thinkific
  • Discounts
  • Pre-summer camp
    • distancing
    • sanitary
    • devices and internet
    • Pricing matrix
      • 3 or 5 day pricing
    • Custom Forms
  • Faux Olympic Games
  • Covid-19 Bootcamp
    • For quarantine fatties

Leadership Notes



Can’t shift season N days ahead without copying the database

Call with Anthony

  1. Classes or other events moved N weeks.
  2. Get game schedules back into the league scheduler tool for rescheduling. – Jeff
  3. Mass edit payment schedule dates. e.g. move forward N months.
  4. Ability to edit payment schedules without having to delete and recreate. 
  5. Mass extend punch pass expiration N days. 
  6. Booking Delete events via mass edit checkbox. – Jordan
’re going to be providing root only solutions for #1, #3, #5.

We’re looking at scoping #2, #6 for customer access. 

Preparing To Reopen with Day Camps

CDC Facility Cleaning and Disinfecting Guidelines

Clean, Disinfect, PPE and Educate

  • Clean surfaces using soap and water, then use disinfectant.
  • Cleaning with soap and water reduces number of germs, dirt and impurities on the surface. Disinfecting kills germs on surfaces.
  • Practice routine cleaning and disinfection of frequently touched surfaces.
    • More frequent cleaning and disinfection may be required based on level of use.
    • Surfaces and objects in public places, such as shopping carts and point of sale keypads should be cleaned and disinfected before each use.



  • Recommend use of EPA-registered household disinfectant.
    Follow the instructions on the label to ensure safe and effective use of the product.
    Many products recommend:

    • Keeping surface wet for a period of time (see product label)
    • Precautions such as wearing gloves and making sure you have good ventilation during use of the product.
  • Diluted household bleach solutions may also be used if appropriate for the surface.
    • Check the label to see if your bleach is intended for disinfection, and ensure the product is not past its expiration date. Some bleaches, such as those designed for safe use on colored clothing or for whitening may not be suitable for disinfection.
    • Unexpired household bleach will be effective against coronaviruses when properly diluted.
      Follow manufacturer’s instructions for application and proper ventilation. Never mix household bleach with ammonia or any other cleanser.
      Leave solution on the surface for at least 1 minute.

      To make a bleach solution… Read More