DASH PLATFORM CASE STUDY
Si View Metropolitan (Metro) Parks, WA
“Our staff has come a long way, not just knowing the basics of the product, but diving deeper into the system and using all of the many features available.”
Introduction
Over the past few years, Si View Metro Parks had really grown. They’d added more programs, facilities and users. Managing after-school programs, year-round youth sports, and summer concerts and community events was a handful. In the face of that growth, Si View Metro Parks needed a solution that could grow with them. They were frustrated that their software provider wasn’t keeping up with technology for easier registration and communication on mobile devices, and turned to the market looking for a better option.
Challenge
Find a simple solution that every person on staff could use – from the tech guru to the computer-challenged. And ideally, without exhaustive training and high costs. Could they catapult their department into the modern mobile software world and still manage to stay within their budget?
Solution
DASH Platform proved to Si View that it could get them what they wanted from their software. And not only that, but also remain a consistently supportive partner through the transition. Their system was live within the planned 6-8 week window and promoted to community members as a much friendlier registration solution. The mobile-responsive Program Finder on the Si View website and the self-service Dash Member site became the de facto information tools for the department. Armed with those, customer calls to the office dropped sharply. DASH Platform enabled Si View to improve processes that hadn’t changed in years, and to work more effectively and efficiently than ever.
Implementation
Working closely with the staff of Si View Metro Parks, DASH Platform trained the team in a matter of days. The additional requirements over the next few months allowed Si View to receive several follow up meetings to modify new processes introduced with the powerful software. And with Dash support services, View had all their questions answered in a timely manner.
Results
Partnered with Dash, Si View Metro Parks is free to grow with their ever-changing needs. With an affordable price and exceptional service and support, DASH Platform met and exceeded all of their expectations for a modern software solution. Customers registering and paying with their phones was a giant leap forward for the department. With that change, program revenue has soared and their customer experience is a much happier one.
